Privacy Policy

Effective Date: 1st April 2025

Introduction

Brooke Prentice Thermomix Consultant  (ABN 72 162 518 316) (referred to as "we", "our", or "us") values the privacy of your personal information and is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including our website, and when we communicate with you as part of our Thermomix® Consultant services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and any other applicable privacy laws and regulations.

1. Information We Collect

We collect personal information that is necessary for providing our services, such as:

• Contact Information: Name, email address, phone number, and postal address.
• Thermomix® Purchase Information: Details related to your Thermomix® purchase or interest, including product inquiries, consultations, and orders.
• Other Information: Any other personal information you provide to us through our website, email, or during in-person consultations.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide Thermomix® consultation services.
• To respond to your inquiries and assist you with Thermomix® purchases or related services.
• To send you promotional materials, newsletters, or updates related to Thermomix® products (if you have opted to receive them).
• To improve our website and services based on your feedback and usage.
• To comply with legal obligations and resolve disputes.
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3. Disclosure of Your Information

We may disclose your personal information to third parties in the following situations:

• Service Providers: We may share your information with trusted service providers, such as payment processors, email marketing platforms, or delivery services, to help deliver our services to you.
• Thermomix®: As a Thermomix® Consultant, we may share relevant information with Thermomix® (Vorwerk) to process your orders and ensure your satisfaction.
• Legal  Compliance: If required by law or regulation, we may disclose your information to government authorities, regulatory bodies, or legal advisors.
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4. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using secure servers, encryption, and other industry-standard security measures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

• Access and Correction: You have the right to request access to  the personal information we hold about you. If you believe any information we hold is inaccurate, incomplete, or outdated, you can request that we correct it.
• Opt-Out: You may opt-out of receiving marketing communications from us at any time by      following the unsubscribe instructions in our emails or contacting us directly.
• Deletion of Data: You may request that we delete your personal information, subject to legal and contractual obligations.
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6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to improve your browsing experience, analyze usage, and personalize content. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings, but this may impact your ability to use certain features of our website.

7. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting an updated version on our website. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: brookeprenticethermomix@gmail.com
• Phone: 0418 220 778